Booking under wrong rate.
Hello Booking community!
I am writing with a concern regarding two bookings guests made under a monthly rate although, in theory, they weren't supposed to be able to do that. Even tho a restriction for a monthly rate was set at a minimum of 28 days stay, two guests managed to book their stay of 13 and 7 days under that rate for 40% less than the standard rate.
My question is; Why did this happen, and is this some kind of a glitch in the system? And can I do something about it now as the dates booked are in the middle of the summer season and the amount the guests booked for is way above what it should be? Also, even tho I know I should have a monthly rate set, I am concerned this would happen again and I am afraid to set it up again.
Please advise, what would be the best course of action.
Thanks in advance. Kindest regards,