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Booking.com are not paying hosts. Some hosts have not been paid for months including us. And they won’t resolve the matter.

Booking.com are thief’s. They owe us thousands of pounds over 9 months and won’t talk to facilitate our payment 


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Derek Rule 1 year ago

I haven't had a problem with payments, so far at least.  My only complaint is that they wait until ten days after arrival before they do anything - AirBnB send payment the day after the guest arrival.

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Mark Hayton 1 year ago

Yes well we have waited months and are now owed thousands. Booking.com are unresponsive. If you google you will see many hosts are not being paid. I know of hosts that have taken booking.com to court and still they don’t pay. I defy anyone if they can actually get to speak to the finance department. No representative of booking.com can help either. It’s theft on a grand scale. Be warned and don’t be suckered like we have been by worrying about letting the guest down. 

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Alison Rees 1 year ago

I agree.....they took commission on a booking that was cancelled due to COVID & won’t refund me. Finance won’t speak to anyone and customer services say they can only refer it to finance....a scandale!

i have updated my booking.com pages to say we are not taking any bookings through this platform due to a commission dispute...the only way I can see of alerting the customer.

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richard morley 7 months ago

we got paid fine for awhile now we've been waiting to get paid, It feels like we've been thrown into the keep net and forgotten, pay us when they feel like it if ever, I've given booking.com a week to pay up or we are going to send messages to cancel all our bookings.

 

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Elaine Valentine 3 months ago

Hi Richard did you do this and what was the result? We are now in the same situation? 

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Mark Hayton 3 months ago

I totally agree. They behave in a fraudulent way which is criminal offence.  but I ask you these two questions:-

1   If you go to the police Will they do anything? I think not !

2. For you to pursue a civil legal action in all practicality you need a service address in your own country. Do you have that service address? I think not. 

People in the uk have taken them to court and won a judgment but struggle to enforce it      

It’s times like this you realise what your up against 

Good luck you will definitely need it  

 

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Ricardo Rodrig… 3 months ago

marca, you must go to the netherlands cort, just take a netherlands lawer and do it there, sand first a letter with a datetime to be paied if not directly to the cort, you will allways win because you did the job and you have the bilds. the only problem is accept that you will not be paied until the cort speaks, so you will not be paied for a long time

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Mark Hayton 3 months ago

The difficulty is they are well known for ignoring the court’s decisions. 

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Ricardo Rodrig… 3 months ago

if you ignore a court decision and don't pay in the periode they order, they block all your accounts since you pay.at the end they must do it, and if longer you ask for more compensation money. they will pay to all os the people that go to the cort, the people that leave the platform and don't go will lose the money, is a structural criminal sistemic methode, they are a criminal organization

 

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Elaine Valentine 3 months ago

I have shut mine down by closing the rooms for the next 2 years. So no more bookings can come in. I am going to honour my 12 bookings that are still to come in. However, I am informing all guests of what is happening. I am only telling them the truth and keeping it factual. Then I will take Booking.com to court for my money as I have then honoured my side of the contract. 

In the meantime I am using every means to spread the word about what they are doing, there is more than one way to deal with these bullies. Power of the media. As long as it is only the truth they can't do anything. 

We need to get this out there so others are not caught up in this diabolical behaviour.