Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

Booking.com are not paying hosts. Some hosts have not been paid for months including us. And they won’t resolve the matter.

Booking.com are thief’s. They owe us thousands of pounds over 9 months and won’t talk to facilitate our payment 


2
Derek Rule

I haven't had a problem with payments, so far at least.  My only complaint is that they wait until ten days after arrival before they do anything - AirBnB send payment the day after the guest arrival.

1
Mark Hayton

Yes well we have waited months and are now owed thousands. Booking.com are unresponsive. If you google you will see many hosts are not being paid. I know of hosts that have taken booking.com to court and still they don’t pay. I defy anyone if they can actually get to speak to the finance department. No representative of booking.com can help either. It’s theft on a grand scale. Be warned and don’t be suckered like we have been by worrying about letting the guest down. 

2
Alison Rees

I agree.....they took commission on a booking that was cancelled due to COVID & won’t refund me. Finance won’t speak to anyone and customer services say they can only refer it to finance....a scandale!

i have updated my booking.com pages to say we are not taking any bookings through this platform due to a commission dispute...the only way I can see of alerting the customer.