Booking.com are sitting on £3,700 of my income

I too seem to be out of the loop when it comes to payouts!!  i have not had the income for my July or August bookings, and the pending payout for September seems to have been made up out of thin air and doesn't relate to the statement or to the actual bookings. 

I have done everything i can think of to contact Credit Control but they are kept in a very secure place with no telephone and are only able to send out automated responses to emails...

If anyone has had the same problem and managed to solve it, or has any ideas please let me know.

In frustration..


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BrookAve 3 months ago


log a case with partner support via message first , then follow up via phone


Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Aude Dupoisat 2 months ago

I presume that I am a faithful of Booking, ready to recommend Bookink ...

but there STOP!


Hi, I don't know how to get us to pay what they owe us, but I think three months for a business of this size ... that's too much and illegal limit. I think it will be necessary to stop talking to customer service that has no answer for us and to send emails that do not give us any answer from the financial service, which may not be. no longer exists, ditto for Booking which indeed was totally trustworthy, but no longer is at all. Today, computers, give them the possibility of settling us much more quickly than three months. We demand answers ... NOW!

Best regards


Moira Huggins 3 months ago

I have sent in excess of 20 emails, and probably called even more often, but without any help being offered and all emails are replied with automated responses.