Booking.com collects payments on our behalf?
I wonder how other partners deal with this: Does bdotcom collect guests' payment on your behalf? I informed about it by calling the help centre (btw answered from the USA..) and they informed me that they don't do this, only if I don't have facilities. Correct? This is within New Zealand.
In order to prevent cancellations, I have chosen that guests pay 50% payment at the time of booking and 50% a week before arrival. Now guests don't pay directly, I got credit card numbers after the booking was done but not the code on the back of the card. So I can't take the money. (With this system I have to arrange the payment manually, with guests not present. )
Well, this code has now been activated. But this is for future guests only ! ..
What device do people use in New Zealand for this?. I can't access the money. I rang and it was supposed to be arranged. I haven't heard anything yet..... And I only have 10 days to open the number after the booking has been made (??)
So I won't see the money until people arrive. And they can still cancel? I do have cancellation policy but how do I get money if I don't have their card number and if they are not present. Any suggestions?
Greetings, Aaltje B.