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Booking.com does not pay money for reservations.

Booking.com does not pay money for reservations. In did not pay 144 euros for reservations in May, 4 months have already passed. In made three mistakes. 1. Booking.com Received 110 euros from a guest, paid us 80 euros in May. 2. Booking.com Received 110 euros from a guest, paid us 80 euros in June. 3. We paid twice a commission of 84 euros, but Booking.com does not return money from May. The ugly attitude to the finances of the Partners. Air BNB better.

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Leandri Klopper

Hey there, 

Okay so first things first, your first sentence is incorrect. You say they don't pay money for reservations and right below that you state that they paid you. So that doesn't make much sense. 

Secondly, you need to check your Payment policies to make sure you know exactly how Booking.com is going to be treating your payments. You also need to check your Promotions and Programmes to make sure you know exactly how much commission you are paying per booking. Then you can adjust your rates from there. 

I sadly must agree with you that the Financial Department has a bad attitude, well the ones I've dealt with. But I do not agree with the fact that you posted AirBNB is better on a Booking.com forum. I think you just know AirBNB better and have not gotten a hold on the Booking.com platform, which is frustrating you. 

I suggest you phone Partner Services and ask one of those friendly consultants to please give you a Tutorial on how to set up payment plans etc.

Best of luck. 

10 months ago