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Okay so first things first, your first sentence is incorrect. You say they don't pay money for reservations and right below that you state that they paid you. So that doesn't make much sense.
Secondly, you need to check your Payment policies to make sure you know exactly how Booking.com is going to be treating your payments. You also need to check your Promotions and Programmes to make sure you know exactly how much commission you are paying per booking. Then you can adjust your rates from there.
I sadly must agree with you that the Financial Department has a bad attitude, well the ones I've dealt with. But I do not agree with the fact that you posted AirBNB is better on a Booking.com forum. I think you just know AirBNB better and have not gotten a hold on the Booking.com platform, which is frustrating you.
I suggest you phone Partner Services and ask one of those friendly consultants to please give you a Tutorial on how to set up payment plans etc.
Hello, first of all thank you very much for the cooperation of all the members of this forum which is always a great help. My name is Fran Alvarado and I manage
I have spent just another day trying to resolve no show - no payments, guest request cancellation - refuse payments, card details invalid when supposed to be
Hey there,
Okay so first things first, your first sentence is incorrect. You say they don't pay money for reservations and right below that you state that they paid you. So that doesn't make much sense.
Secondly, you need to check your Payment policies to make sure you know exactly how Booking.com is going to be treating your payments. You also need to check your Promotions and Programmes to make sure you know exactly how much commission you are paying per booking. Then you can adjust your rates from there.
I sadly must agree with you that the Financial Department has a bad attitude, well the ones I've dealt with. But I do not agree with the fact that you posted AirBNB is better on a Booking.com forum. I think you just know AirBNB better and have not gotten a hold on the Booking.com platform, which is frustrating you.
I suggest you phone Partner Services and ask one of those friendly consultants to please give you a Tutorial on how to set up payment plans etc.
Best of luck.