Okay so first things first, your first sentence is incorrect. You say they don't pay money for reservations and right below that you state that they paid you. So that doesn't make much sense.
Secondly, you need to check your Payment policies to make sure you know exactly how Booking.com is going to be treating your payments. You also need to check your Promotions and Programmes to make sure you know exactly how much commission you are paying per booking. Then you can adjust your rates from there.
I sadly must agree with you that the Financial Department has a bad attitude, well the ones I've dealt with. But I do not agree with the fact that you posted AirBNB is better on a Booking.com forum. I think you just know AirBNB better and have not gotten a hold on the Booking.com platform, which is frustrating you.
I suggest you phone Partner Services and ask one of those friendly consultants to please give you a Tutorial on how to set up payment plans etc.
Hello, for reasons of the coronavirus in my country today they announced quarantine. nobody can go out and you can only go out for an hour and a half to buy
Dear Partner Booking.com Regarding from The Pago Design Hotel Phuket May I please inform you that our hotel will close for maintenance on April and would like
Hey there,
Okay so first things first, your first sentence is incorrect. You say they don't pay money for reservations and right below that you state that they paid you. So that doesn't make much sense.
Secondly, you need to check your Payment policies to make sure you know exactly how Booking.com is going to be treating your payments. You also need to check your Promotions and Programmes to make sure you know exactly how much commission you are paying per booking. Then you can adjust your rates from there.
I sadly must agree with you that the Financial Department has a bad attitude, well the ones I've dealt with. But I do not agree with the fact that you posted AirBNB is better on a Booking.com forum. I think you just know AirBNB better and have not gotten a hold on the Booking.com platform, which is frustrating you.
I suggest you phone Partner Services and ask one of those friendly consultants to please give you a Tutorial on how to set up payment plans etc.
Best of luck.