Booking.com forced me to pay for my guests cancellations
From Jan1st to Jan31st
During January, where the uptick of coronavirus in my country. I have had 2 cancellations, which booking.com called personally advising me to respond to customer's request for cancellation with full refund. I hesitated but i comply in the end. But now booking.com is forcing me to pay for the customer's cancellation. Is this even legal? *** Customer arrived and complaint there is no frying pan cooking equipments and he wanted to cancel. Booking customer service called me, saying customer wants to cancel. I said no refund multiple times, but bookingcom kept calling me everyday until i agreed for 75% refund. Its like the bookingcom customer support are always on guest side instead of partner.
*** Customer booked for 2 nights 23-25January, but cancelled on 6th of January. Still within 14 days for eligibility for full refund but bookcom still charging me -34.02 for not sure what.