Booking.com forced me to pay for my guests cancellations

From Jan1st to Jan31st

During January, where the uptick of coronavirus in my country. I have had 2 cancellations, which booking.com called personally advising me to respond to customer's request for cancellation with full refund. I hesitated but i comply in the end. But now booking.com is forcing me to pay for the customer's cancellation.  Is this even legal? *** Customer arrived and complaint there is no frying pan cooking equipments and he wanted to cancel.  Booking customer service called me, saying customer wants to cancel. I said no refund multiple times, but bookingcom kept calling me everyday until i agreed for 75% refund. Its like the bookingcom customer support are always on guest side instead of partner.

*** Customer booked for 2 nights 23-25January, but cancelled on 6th of January. Still within 14 days for eligibility for full refund but bookcom still charging me -34.02 for not sure what.






  • ok back up a sec, is there an actually kitchen with a cooker?
    • if yes then why is there no cooking equipment?
    • if no cooker then they have not got a leg to stand on.
  • the only way you get commission charged is if the booking was not properly cancelled and still shows as active.


phone or message them to fix it.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox