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BOOKING.COM FRAUD! Your payouts are blocked For more information, please contact our Finance Department.

"Your payouts are blocked

For more information, please contact our Finance Department." However, THEY won't RESPOND. This has been going on for two months now and no payment for any bookings. I have updated my banking details, verified my account and they wont give me a payout for hosting my property with them. NOT HAPPY.  I have taken my property off - list with AirBNB or another site. 

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BrookAve 1 year ago


Hi Jack


Sorry to hear, but i suspect there more to this then both of us know. and nothing to do with fraud at all.

You can always follow up with Partner Support in the mean time.


I think when you try to opt out of the payment method it triggers a payout to bank account too, I saw someone mention that a few days ago.



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox


SUSAN Kaufman 1 month ago

We have the exact same issue  for 2 months!!! Per finance in messaging our Stripe account is pending review- now I can’t get any responses!  We even had our lawyer contact them- initially they did ask for documentation which we  provided  in a timely manner- we were receiving payouts no issues and all of a sudden stopped with NO NOTICE  - customer service is horrible! They make you feel like a criminal trying to get our $!!! And you can’t talk to anyone past customer-only messaging-every day I ask status and receive  the same form letter- “matter has been sent to the department that handles this and thank you for your patience!” We have financial obligations to pay- taxes, mortgage, cleaning services , electric etc…with no payouts they have caused financial distress- they call us partners- they are not there for our interests! So frustrating and infuriating!