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Booking.com Hasn’t paid me for ANY reservations

I signed up with Booking.com in August, and they have NOT PAID me for any of my bookings! Stripe, which facilitates all payments from guests, is going back and forth with booking.com and they are both BLAMING each other and just not paying me. I have called numerous times, left messages, emailed back and forth for month and nothing is getting done. I even paid them their commission and had to pay my TOT tax for money I haven’t even received!!! I will be taking them to small claims court. They CANNOT get away with this!!!

9 Replies

7
pibomarco

Which feature did you activate for payment? "Payments by BDC" or "Online Payments"? What is your selected payout method?

7 months ago
2
Glennroy111

when guest book (or try to book) with me, I process their Credit Card for the down payment. I have control of the the billing and money. Not booking.com. However...way too many "no funds" when I try and process the down payment. But at least I can cancel the booking with Bad Credit Card status and it frees up my calendar.

7 months ago
1
Holly

How does the Payments by BDC work @pibomarco? I'm not sure we even have that in Australia yet.

7 months ago
7
pibomarco

BDC collects all payments from the guest. You get paid on 15th of each month.

In some countries this feature is not yet available.

7 months ago
1
Malakidhani

This same thing has happened with me.... 3 months of hosting guests in a small guest house in north india and we haven't been paid at all. Now booking.com owe us over 50,000 rupees - we are dependent on this income for the rest of the year when it is impossible to have guests in this area.

Despite many messages and phone calls, we have not been able to make any progress. Feeling frustrated and completely cheated by this website. Our whole family is being badly impacted by this and booking.com not replying... or paying us!

5 months ago
7
pibomarco

That doesn't sound right.
To my knowledge, you get paid by BDC only if you have activated Payments by Booking.com, but is this feature available in India though? Did you perhaps activate Virtual / Online Payments? In this case you must colect money from BDC virtual card.
If none of the above, then you should colect money directly from the guest.
I mean the policies are quite clear.

5 months ago
1
Riverbarpharms…

Malakidhani sounds they are using the same scam with with you as they did with my small business. My advice? Bug the crap out of them. They paid me only after I threatened to sue and go to the news because they are running a scam. Once they paid me though, (after 3 months of stressful calling back and forth and countless emails.) I closed my account as soon as I could. Best thing I ever did since starting my business. Booking.com is a literal nightmare to deal with and I tell everyone not to use them.

5 months ago
1
Malakidhani

@pibomarco

Just to clarify... we had indeed activated 'Payments by booking.com'. We had no choice in doing this... all Indian businesses who were not registered for GST were migrated to this payment option on December 10 2018.

Yet they never paid us any of the money they collected from guests. And they still sent monthly commission statements for us to pay.

Again, we are not living in a wealthy western country where we can simply shrug our shoulders and say 'oh well, that's a shame'.

For us, they are withholding almost a full year worth of salary... which we depend upon during the 'off season' which is fast approaching. In this part of India, we earn 300 rupees per day for hard manual labor... Booking.com currently has more than 50,000 rupees they are withholding from us. It's a life changing amount and we have worked hard for it - now we want our money!

@Riverbarpharmsbedandbreakfast thanks for your comment and sorry to hear about your experiences with booking.com.... it's strange that such a large global company is acting like a rogue criminal organisation. Once we resolve this issue, we will no longer be allowing booking.com to touch any of our guest payments, it's too dangerous!

5 months ago
7
pibomarco

I am from Europe and I would never just shrug my shoulders and leave it be. If we don't get paid after each month, we wouldn't be able to pay our bills and our employees. That's a very bold statement from you.

You said many calls, many messages and what was their actual responce to the issue?

Is your bank placed in India, the data is correct?

Do you receive a remittance advice for each month from BDC?

Why are you paying the commision separately? Usually properties that have activated Payments by BDC, Booking automaticly deduct the commission from the collected payments.

Maybe policies for Payments by BDC are different in India.

Can you see this in your extranet?

5 months ago