Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1 insists of commission payment for penalty waver

We have free cancellation up to maximal 5 days before arrival. So, I got a booking 5 days before arrival (which is 50 % penalty for cancellation). They wanted "hot water for shower". We don't have hot water so I told them if this is not ok they can cancel free of charge till 6 pm (4 days before arrival). I even sent them a text message through phone. At 5:55 pm they cancelled and requested penalty waiver. I confirmed free cancellation because this was still inside the time frame I promised them. This conversation is also saved under this booking. Three weeks later I received an additional invoice from about incorrect reporting. Several times I contacted Customer Service and Finance. The last message I received from were from May 11th. Customer Service wrote I should contact Finance, Finance said I should contact Customer Service. Just now I received a reminder to to payment. I did not charge these people anything, I even sent a screenshot with me recent credit card transactions. Since May 11th no reply from but instead a reminder for payment (which is not correct because I did not charge anything from this booking!). I always pay invoices very much on time, mostly even the same day I receive invoices. What can I do? Please help!!

Thank you.




we cannot help with account issues here.


just keep phoning partner support and message follow up and keep hounding them weekly to sort it




Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox