Booking.com lack of empathy towards late payment to us.
I have sent booking.com lots of messages of being unhappy,
i feel violated **** by their lack of empathy and concern.
being thrown to the wolves as they never answered finance phones, answered emails or addressed the late payment problem.
it was scary, listening to how other businesses were possibly going to go under, had to stop breakfasts, were going to turn guests away at the door, borrow money from elderly parents to keep them afloat, the list goes on.
winter has been long for most businesses and for some this was their lifeline.
the rug was pulled from under our feet. simply by one word "communication"
we feel compensation is due and is expected on this occasion. we are your customers and you have left us bereft. we need you to restore our faith in booking.com and do the right thing.
does anyone disagree