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BOOKING,COM latest RIP OFF - DOUBLE COMMISSION !!!!!!!!!!!!!!!!!!!

We were unable to accept a booking as the room was booked 30 minutes before by another site-a rare thing for us

It was 3 days before arrival so we found the guest 3 other B.C local hotels at the same price or less

We told the guest

We told B.C

The guest went to one of those hotels !

BOOKING .com ARE CHARGING US THE FULL COMMISSION AS WELL AS GETTING THE SAME FROM THE OTHER HOTEL

WHAT A RIP OFF ….BEWARE ….THERE ARE WAYS AROUND THIS

PS Please do not suggest a Channel manager -we are too small to afford one !

5 Replies

1
Stay

i am having a hard time, getting them to reduce my commission as guests shortenend their stay, they have duly cancelled it with booking.com as well, but booking.com keeps sending me reminders to pay, i cannot believe that their admn side is so poor.

1 year ago
4
Pita Lie

@David

When you call BC, you ll be put under their relocation program so you'll be charged for new price difference in new location. And you need to make sure for those do not stay in your place, you put a "no show". You can click the button on the right side of his/her booking thru booking.com extranet. Booking.com will then send email to the customer to verify that indeed they are not staying with you then waive the commission. Hope it helps

1 year ago
4
Pita Lie

@Stay

You need to modify the check out date of the guests once they checked out early. The button is on the right side of the booking of your customer on extranet as otherwise booking.com will charge the full amount.

1 year ago
1
Jan Ludemann

This is my latest experience with Booking.com.

Thank you for your message advising the commission. I am very disappointed in this decision as I believed I did everything asked of me to ensure there would be no cost to the guest.

1. The booking was made last minute and I had made an assumption that there would be no bookings at the last minute so I had made arrangements to keep a hospital appointment and was in the process of closing the rooms for the next two days when the booking came through.

2. I immediately contacted the guests and advised them that we couldn’t accept the booking and explained the circumstances.

3. I also immediately contacted the booking.com support and explained to them of the situation. The support person was very difficult to deal with, in fact it was like talking to a computer. He just kept saying whaat was written in front of him aand simply did not listen or seem to understand what I was telling him.

4. I chose to relocate the guests myself after the support person explained that there would be no costs if I did it rather than booking.com.

I am very disappointed that you are going to charge me commission after I have fully explained that we have not charged the guest for this last minute booking. I will now have to charge the guests card and refer them back to you for an explanation of the costs.

Further, I have no faith in continuing the business partnership with booking.com as I do not feel this is a fair outcome and do not feel I have been cared for as a business partner.

This is a very one sided partnership. In the past I had a pre-booked genius guest fail to show and when I went to charge the card held by booking.com it was discovered to be invalid and so we completely missed out at a critical time of the season. Booking.com offered no help in recovering any of out out of pocket costs and basically we just had to wear it even although we just have two rooms and so this was a 50% loss of income to us. But now after we have done everything in our power to ensure this latest guest is well taken care of, booking.com are insisting on taking a commission on a non-booking.

1 year ago
1
Stay

I am having this problem right now, i have had guests shortening their stay for various reasons, and letting booking.com know in writing of their reasons, booking.com is not in favour of deducting commission so easily. They are a good source of income for us as hosts, but their commission is high, and we do strive to keep costs affordable, there are other avenues to keep bookings coming our way with less commission to be paid out

1 year ago