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Booking.com not paying me

I haven't been paid an invoice which was due on 18th April, I received a message saying I should check with my bank and it was paid on 3rd April (2 weeks before it was due), and at a different amount, was given a 'SWIFT code which was entirely the wrong format for  SWIFT code and told to check with my bank. Upon a request for the name and account number to which it was sent, I have been ignored and further messages have been ignored. I'm still owed the money and no communication is now forthcoming. Have booking.com run out of funds? Do I have to start legal action? Why don't they respond to me. This, in comparison to Airbnb who sent me an ex-gratia payment of £626 to support me, Booking.com are actually withholding money, The difference between the two companies could not be more stark.


Anonymous

Hello Robert Capon! Welcome to the Partner Community. I'm sorry, I don't think other partners will be able to help you with it. You should contact support, please, use your extranet. 

6 months ago
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Robert Capon

I have already. Does anyone have an email address for complaints / customer service, I'm getting no response from Extranet messaging...?

6 months ago