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Booking.com OVERBOOKED ON A BLOCKED OUT DATE

ITS A REAL PROBLEM - Dates were BLOCKED OUT ON THE CALENDAR yet Booking.com allowed a guest from the United Kingdom to make a reservation (it was RED / BLOCKED).  Currently, there is a guest in my condo, this couple thinks they will be arriving to the U.S. on Monday 2/10 with a reservation but, unfortunately, with no place to stay.  It is high season here and the hotels are at capacity and peak pricing.

 

THIS NEEDS TO BE ADDRESSED - I have sent several messages to the Booking.com Customer Service but unfortunately I never receive a reply to my inquiries.  I have sent several emails to the guest and have not heard back.  As always,  Tricia Foster . (941) 321-8821 mobile .  triciamfoster@gmail.com

3 Replies

9
M Adamopoulou

Triciamfoster so sorry for your struggles. This is a space to chat and advise with other Booking.com partners, I think it’s best that you try to call your BDC local office.
Wish you good luck.

6 months ago
1
Laflorida303

Just had the same problem , I had blocked of time my apartment was full ( I am staying there !!!) and they have just notified me of a booking which overlaps the dates !! .. who do I contact as I have only just started with BDC

6 months ago
7
Aaltje B.

Hi Laflorida303 I think the same advice as M Adamopoulou is giving to Triciamfoster, after her double booking trouble.

Try to contact your local office.

Keep trying.

Wishing you luck,

Greetings,

Aaltje B.

6 months ago