We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



booking.com payment card not working

dear sir/madam

my name is sharam from the bridge hotel .we try to charge the booking.com payment card but card not working (insuffition founds).

please let us know why is not working.

the booking number is *** and amount is £135.90.

please let me know 

the card number end with ***  expire date  ***


1 Replies


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


  1. Using anonymous as your profile name is very unprofessional and also the opposite of the culture this community is for. Please rename to short name for property or even  something like <shortname-Role> or you own name if you are not sharing the account.  
  2. VCC issued by BdC. VCC will never be active until day after the check-in day.  SECTION 2: Getting paid by virtual credit card  
  3. Community Guidelines. Do not post booking and VCC info .  


Please contact BdC Support team as per the guide below.



Kind Regards,

Be Safe, Be Well


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