Booking.com pays with VCCs that are not chargeable
I have a property in Cuba and am paid through VCCs. I use Sirvoy as a channel manager and stripe as a payment provider. However I get a "generic decline" for every VCC I tried to charge. The setup works for direct bookings through the website. Sirvoy and stripe have investigated thoroughly and asked me to check with booking.com as they feel the error is on booking.com site. All the usual stuff like right merchant code etc have been ruled out as a potential cause for the problem. I have provided evidence and detailed problem records to booking.com through the extranet and called the service team numerous times. The strange thing is for example that I get an invoice from booking.com saying I do not have to pay commissions as they are directly deducted from the payments. The VCCs however are issued on the whole amount including commissions.The service teams take note of the case but can not do anything as they say only "credit control" can speak to this and they even internally can be only reached by email. Today the partner support team said credit control is not even picking up the messages. This has been going on for months. I wonder if I am the only one having this problem or this is a strategy of non-payment? Booking.com works fine with us for everything but getting paid.