Booking.com Providing Discounts Funded Out of Commission?
I have just discovered that a guest received an additional discount on a booking, which seems that booking.com is funding from it's commission payment. If so, this seems to be throw the whole partnership basis of our relationship with booking.com out the window. On one hand, they demand rate parity and our best available rates, but on the other they are providing secret discounts to undercut our direct web prices. Not a good practise. Regards Stephen Newcastle Accommodation Management