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Booking.com refund illegally

So guest books, signed contract then refuses to send ID of all guest, we get within the 30 cancellation policy and guest still refused to send id, booking.com intervene and booking.com cancel guest and fail to find alternative as the guest still refuse to say who was staying in other accommodation provided, so booking.com tell guest we can't accommodate - nice one booking.com

Guest complains to booking.com finance department and gives money back without asking myself and getting the story idiots ignore me and close my account due to me fighting this wrongful refund and i lose £££ i business. 

I will now be putting in a claim against booking.com see them in the small claims with guest signed contract in hand   

1 Replies

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Rogeriomazoborn

Are charging me reservation fees requested cancellation, intranet system very bored, have system and stay on call to solve cancellation problems, absurd

1 year ago