Booking.com responsibility on dept collection - where does it stop?
Ref email from Booking.com...
We are writing to you regarding our mutual guest xxx with reservation number xxx, check-in date 2018-10-xx, and check-out date 2018-10-xx.
As this reservation has been cancelled, the credit card details is no longer viewable. The only way to obtain this information is from the guest directly.
For future references, even though a reservation does not require pre-payment, you do have the ability to pre-authorize a card prior to arrival date to insure you will be able charge.
However, in this case, unless the guest provides their financial details, including 3 digit CVC code, we are unable to access this information.
Q - How is this helpful?
The 3 digit number was not provided even before cancellation which I initiated. Incidentally this was actually a NO SHOW and chargeable.
Q - Should Booking.com take any responsibility towards guest payment retrieval when they have broken the policy?
Thank you for any relevant feedback.