BOOKING.COM should (and could) care much more to protect host from missconduct, cancellations and no-show
- Guests are not rated. Suggestion: implement host rating of guest. Symmetry. (As most digital B2C businesses) - Hosts have no information about guests. Hosts are blind. Suggestion: provide information as * How many reservations does the guest have for the same dates? (Multi booking) * Number of cancellations, very late cancellations, and no shows (and #successfull bookings, as a reference) 1 year / 5 years * Guest misscondut and lack of payment. Since inception. - Booking todes not manage colletion in many countries. Suggestion: implement collection on behalf of hosts #1 suggestion and kind request is ALLOW HOSTS RATE GUESTS. Symmetry. Fairness. Expetaction management.