Booking.com stole from me
I own 23 short-term, furnished rentals and have been very successful on other sites. I listed 3 of those properties on booking.com on a trial basis and things have not gone well in a variety of ways. But the recent occurrence was the last straw.
A guest reserved one of my apartments for 30 days; booked it 5 months in advance. Booking.com collects all of the fees for me. The guest no-showed and booking.com refused to pay me anything- no explanation-no advance warning that the guest's payment method didn't go through-nothing. (My cancelation policy is that the guest owes 100% of the cost of the reservation).
I guess this company is not concerned about people in the industry telling guests and hosts to steer clear of Booking.com, as I will post my story on every venue I can find.