1

Booking.com's new payment policy

Are there other hosts experiencing long delays in receiving payments since Booking.com introduced paying hosts after the guest departure date?


11
BrookAve

 

Hi Brian

 

What new payment policy ? What country are you in?

 

That does not sound new at all.

 

Those with VCC in reservation details page, it unlocks on Day 2 of the stay .

 

Those using Payments by Booking, get paid on processing of checked out guests every Thursday.

 

There has been no announcement of anything newer since that was introduced last April/May

 

 

So are you saying you received notification of a newer change?

 


ELSE

Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 


 

Kind Regards,

Be Safe, Be Well

 

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1
Brian Single

Hi ELSE,

I'm in Australia.

 

Yes, I am saying I was notified of a change in how we receive our payments, This has only recently changed and now my payments are being delayed. What is VCC please?

 

I have already contacted Partner support as you have suggested, but they are not responding to my requests since they sent the following information;

If you've joined Payments by Booking.com: Bank Transfer (weekly payout), here's what you need to know about payments. On your extranet you'll find details of your payouts, how we pay you and when you can expect to receive your payments. To see this information, log in to your extranet and click on 'Finance' and then on 'Invoices'. This is the week-by-week payment schedule: Payment for reservations with checkout from the 1st to the 8th of the month will be processed on the 9th Payment for reservations with checkout from the 9th to the 17th will be processed on the 18th Payment for reservations with checkout from the 18th to the 26th will be processed on the 27th Payment for reservations with checkout from the 27th to the 31st of the previous month will be processed on the 30th or 31st

 

Cheers

Brian

11
BrookAve

erm who's ELSE? lol

Virtual Credit Cards aka Booking Online Payments,

where the guest pays at checkout and then the BdC system generates a VCC for that value.

So you are not actually seeing the Guest payment method.

a guest payment method varies when Online Payments are requested by you.

Guest can use one of many payment methods not just a Credit Card (google pay, apple pay, other s etc).  

 

 

1
Brian Single

ELSE is your new nickname! lol

Sorry about that.

Thank you for the VCC information. I will research that information & consider using it to avoid the long delays we are currently experiencing in receiving payments.

Cheers

Brian