Brazilian law of regret - If the customer make a reservation less than 7 days of date of arrival I can not see the card and can not charge it until 11 am of the arriving day
I fully understand the Brazilian law of regret that allows the customer to cancel a reservation up to 7 days after being made. But I cannot understand why Booking.com does not allow me to view the customer's card during that 7-day period. Booking only allows me to view the card of the guest who made a reservation with check in scheduled for less than 7 days of their arrival at 11 am on the day of their arrival. For the customer who comes from afar this can be a huge inconvenience, the customer may have brought only the card as a form of payment and the customer may arrive during a holiday. Where will he withdraw the money if the credit card doesn't work? The law of repentance allows the establishment to return the money to the customer in case of withdrawal. So I prefer to charge before and return if the customer regrets it. In my case, I, as the owner, receive the payments and not the reception staff. I work remotely, the guest arrives at the reception just to get the key. I need to charge the guest before they take a trip and arrive at the hotel.