Bullied by booking.com - false relocation costs!!!!!
We are extremely disappointed by booking.com.. We managed a property on Booking.com for a client. This property was sold and we had to relocate one guest. We gave the guest 3 months notice and found them alternative accommodation of the same standard which they refused. Booking.com then booked them in to a property for double the price and sent us the bill!!!!!! Which we refused to pay. They have now closed 2 other properties we manage on behalf of a different client / different owner, who is fully up to date with all payments and obligations to Booking.com yet they are being penalised even though the contracts are not even in the same name! This is insanity. Today I spoke to someone in customer service who 100% agreed and said credit control had no case at all and then 10 mins later we got another email from Credit control with lies in it saying the contracts are all in the same name which they are not as they are different owners. Bullying us again. The contracts are in different names and they have even written off the relocation invoice but they are still refusing to open our 2 other properties that have been on Booking.com for over a year and are fully up to date with payments. This would not stand up in a court of law yet booking.com seem to be a law unto themselves. Can anyone advise how to deal with a normal human being in credit control? I need to speak to someone who can think and look rather than be a robot.