Can we pay Booking.com invoices via Credit Card? or any other way?
We faced some challenges with a client that did not show on August, we rejected his booking because of the COVID just by a message but he did not cancel the booking neither us and he did not show to the property, now checking my extranet we have a pending invoice for commission to pay to booking.com for this customer that did not come nor pay us.
We are new using Booking.com and we still dont know how to cancel a booking and we did a rookie mistake by not giving follow up and ask the customer to cancel the booking (still dont know if this is the procedure to cancel the booking) or cancel the booking ourselves (dont know how is done).
We have this pending invoice for USD 5.10 but as per invoice we have to do an international transfer that the cost of this transfer will be USD 75.00 + USD 5.10 (invoice cost).
We dont mind paying the USD 5.10 but paying the bank commission for a transfer of USD 5.10 we see an issue there.
Can we pay Booking.com invoices via Credit Card? or can we do a balance for a greater amount and transfer when the commission to Booking.com is greater than the bank commission?
How can we contact someone at Booking.com to talk regarding this challenge?
Thanks for your assistance.