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Cancel a booking free of charge

I need to cancel a booking as a guest thought we were a motel not a hostel. how do I cancel with no fees please?

2 Replies

7
fluff

The guest should cancel the booking, you may then accept the cancellation and "waive fees" .

3 months ago
1
Zvirgzdina

Just call the support number and ask them to cancel that for your guest, they then will get in touch with the guest to confirm and that´s it.

3 months ago