m
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Cancel a booking free of charge

I need to cancel a booking as a guest thought we were a motel not a hostel. how do I cancel with no fees please?


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8
fluff 4 years ago

The guest should cancel the booking, you may then accept the cancellation and "waive fees" .

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1
Zvirgzdina 4 years ago

Just call the support number and ask them to cancel that for your guest, they then will get in touch with the guest to confirm and that´s it.