We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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CANCEL FREE

HELLO CAN WE PLEASE DO A REFUND FOR FREE FOR BOOKING ID *** THE GUEST THE ROOM AND WANTED TO PAY OUR PRICE FOR IT THANKS FOR YOUR HELP THE ROOM IS FREE OF CHARGE CANCEL IF YOU HAVE ANY QUESTIONS PLEASE REACH OUT TO ME. I'M THE FRONT DESK MANAGER JOE U. AND OUR GM NAME IS ***.

1 Replies
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Sharonpowney

THIS IS NOT THE HELP DESK.  YOU NEED TO MESSAGE THEM USING INBOX ICON ON EXTRANET.

THERE IS NO NEED TO PUT IN CAPITALS, THIS INDICATES YOU ARE SHOUTING!

 

5 months ago