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Cancel overbooking last minute reservation *** ***

Please cancel overbooking last minute reservation *** *** ***, tqvm

1 Replies
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10
BrookAve

 

Hi Mandy Hew

 

You really should manage this directly with guest to avoid relocation invoice by BdC.

 

I have covered this alot, so simply:

 

  1. Message Guest of the intention, don't waffle or give long winded reasons just keep it short and simple and quote local government health restrictions restrict, travelers from their location. Note  they will receive a notification shortly to action and confirm in order for their prepaid rate to be fully refunded, failure to do so will result in no refund.  
  2. Now in Reservation details page, click Request Cancel, right pane bottom.  
  3. Choose option 2.  
  4. System sends Guest notification and requires them to action a link to confirm in order for it to complete and also trigger any prepaid  full refund.

 

Side Note: should the guest not action nor reply the booking is still valid.

Should they contact BdC you may end up being invoiced for relocation.

 

Reminder : property link is missing from your profile, see HowTo below.


Kind Regards,

1 month ago