A Guest cancelled his trip as it was impossible for him to travel on the 20th March as we were in Lockdown from 14th March. He contacted Booking.com , with no reply and I cancelled his booking my end. He has not had his money returned and now I have just received an invoice from booking with instructions to pay me on 16th April. Please can you not pay me and refund the money to the guest.
Booking Reservation is ***