Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

cancel request to cancel

Hello BDC partners. I had a booking from a couple who thought at one time that they wanted to cancel their booking and rebook on Airbnb (lower commission), so I invited them to cancel their booking free of charge so they could do that.

They chose to keep their BDC booking in the end,  and I now want to cancel the invitation to cancel so the normal cancellation terms will apply to their booking should they now wish to cancel.

Does anyone know how I can do that? I have searched and searched.

many thanks

Justin


9
Sharonpowney

As a host you cannot cancel a booking.  The customer has to do it.  There have been so many emails from booking.com with changes in terms it all gets pretty confusing.  Contact the booking.com help team by emailing them using the Inbox icon on Extranet.