We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancel reservation

Hello, My guest cancel one part of reservation after our reservation time. In finance info the guest is charged for all reservatiom. I accept that change. How i can make half reservation canceling in extranet or pulse app? One issue is after guest visit ant he ask to money refound. Second issue is for check-in after 2 days, but less, than 48 hours.


Thank you in advance!

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