We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancel reservation as host

If I need cancel reservation as a host, is there any fees? With ongoing reservation or at check in date.

1 Replies





That entirely depends on :

  1. its more than 48 hours to the arrival /check -in date  
  2. You deal directly with the guest.  
  3. If guest contacts BdC CS before you sort it out, they get relocated and you get a n invoice from BdC  
  4. You always have the option of finding them an alternative place to stay. Just dont pick something that is night/day different to yours.  

Cancelling the reservation yourself.

  1. Message the guest , explain overbooked, system shouldnt have allowed it or COVID19 local restrictions prevent you from hosting. etc  
  2. Be smart about which excuse you use, and dont over do it, no waffle or padding.  
  3. When you message the guest finish off by saying , once you initiate the cancelation they will receive notification to acknowledge via a confirm link in the message. And that their prepayment (if any) will then be auto prcoessed for full refund by Booking.com, only once they take that action.  
  4. Of course if you can offer some detail on next availability, if any. and offer to confirm dates they may send on.


Kind Regards

1 month ago