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Cancel of reservtion


I have reservation for one night o the beggining of august, but i will be not able to take care of this quest. How can i cancel this reservation?

Thanks for help

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BrookAve 2 years ago


Hi Piotr  

It is always best to deal direct with the Guest in question other wise if you engage BdC Support or they do you likely will end up being invoiced for relocation cost.


Below is the method , steps I use, and it has served me well.


  1. Logon to Extranet
  2. open reservation, message guest of overbooking and it will be cancelled.
  3. now on right pane, click Request To Cancel ,and choose option 2.
  4. guest is notified, and must click on email to confirm.
  5. if prepaid to BdC , then the refund 100% , process starts.



Kind Regards


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