1
Piotr Kowalczyk
#Advice

Cancel of reservtion

Hi

I have reservation for one night o the beggining of august, but i will be not able to take care of this quest. How can i cancel this reservation?

Thanks for help

11
BrookAve

 

Hi Piotr  

It is always best to deal direct with the Guest in question other wise if you engage BdC Support or they do you likely will end up being invoiced for relocation cost.

 

Below is the method , steps I use, and it has served me well.

 

  1. Logon to Extranet
  2. open reservation, message guest of overbooking and it will be cancelled.
  3. now on right pane, click Request To Cancel ,and choose option 2.
  4. guest is notified, and must click on email to confirm.
  5. if prepaid to BdC , then the refund 100% , process starts.

 

 

Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods