We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




*** 4 adults

 1 message to answer

27 Mar 20209 Apr 2020Holiday Home11 Jun 2019


THB 0THB ***

This booking , the guest asked me they dont receive the refund yet. 

1 Replies


You have posted this on the Partner forum so we are unable to help with this query relating to a specific booking.  You need to email the booking.com help team using the Inbox on Extranet.

7 months ago