We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




My guest has already booked in September 2019 a trip from 03.07.-06.07.2019 to our mountain hut Murmele. Now he has contacted me yesterday by mail, because he wants to cancel the trip. The reasons he gave are sufficient for me to waive the cancellation costs at this time. I have also promised him that. Now unfortunately he already cancelled via Booking before I could send the cancellation request. How will my guest now be reimbursed in full? He would also like to get back the commission he received from Booking. Many thanks for the quick answer and best regards Antje Gerlach

1 Replies


You have posted this on the partner forum so we are not able to help with a refund.  You need to contact the booking.com help team using Inbox icon on Extranet.

5 months ago