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a cancelation

my name is pamela starnes, I am the front office manager for the Super 8 by wyndham in Murfreesboro, Tn we had a guest check in to our property, but they had a reservation at another property, in a different city. the guest called the hotel to get directions to the property and were given the wrong directions , and ended up here . they would like to cancel the reservation at the other property at no charge if possible. I am sending this as a courtesy to our guest. the information of the reservation is as follows , ***, *** *** *** *** *** *** *** ***. and the property information is *** musis valley drive Nashville Tennessee *** phone number *** . any help that you can give these very sweet guest is appreciated. thanks. confirmation # for the resv, is *** guest phone number is ***

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BrookAve 1 year ago


Hi Pam,


You cannot ever post action requests here. No one will see it ,and no action will be taken.


Make the guest do it which technically it is their responsibility as they did not book your property.


So just leave it to them to sort out themselves, its not for you to do.