Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Cancelation of non refundable booking

Hi

A guest made a non refundable booking for 2022.  We have had a discussion with the guest and we have mutually agree to cancel the booking. How do we proceed from here to ensure that they are refunded and that neithe party is penalised.  We understand the we may have to pay the comission - and we are happy to do that.  We would appreciate any advice to make sure this an go ahead smoothly. Thanks :)


11
BrookAve

 

Hi

Easy and no commission.

 

Just direct the guest to go to their account , click the booking and then click on the cancel option; follow the steps and request waiver.

 

Literally that simple

 

If they try to moan about having to do it themselves, like they had to do it themselves to book it in the first place, bite your toungue, and just tell them to use the customer services option on the account page.

 


 

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox