r
1
Roland Qose
seeking advice

Canceled Non-Refundable Reservation?

Hey Everyone !

I recently made the non-Refundable option available for the guests that come at my property .

About 2 days ago a non-Refundable reservation got canceled.

 

My question is how do i get the payment of the cancelation?

 

Thank you !

b
11
BrookAve 4 years ago

 

Hi Roland

If you do not take prepayment either via Payments by Booking.com or directly, then you simply cant.

 

Of  course you can try contact them and ask for payment if no prepay enabled. But no guarantee.

 

Make sure you read this topic twice daily.

 

https://partner.booking.com/en-gb/help/legal-security/important-informa…

 

Other info I found - DIY Holidays -

https://www.ccpc.ie/consumers/2020/02/28/coronavirus-and-your-consumer-…

 

Kind Regards

r
1
Roland Qose 4 years ago

Hey Barry,

Thank's a lot for explaining , you helped a lot !

Kind Regards

n
1
Nicki Myles 4 years ago

I have a follow up question on this. 

I had the same issue - a non-refundable 'payment may be taken at any time' booking that then cancelled. The guest temporarily suspended their credit card (as was unable to process the transaction when I tried).  Guest was due to arrive two weeks ago for a two week stay and should have checked out yesterday.

I tested the card today and it would seem that the card is once again working.  Given my non-refundable policy (and that this was not a cancellation to do with coronavirus) Can I charge their credit card?

b
11
BrookAve 4 years ago

simple answer : yes go ahead

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