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Canceled reservation

Hello, 

I have a problem. One of my guests canceled the reservation but we agreed it will be for free. And I am sure I marked it will be free with no fees. Can you help me to send them rest of the money?

Thank you!

Bojan

1 Replies
9 Views

10
BrookAve

 

Hi Bojan Šamanić

 

  • If a guest initiates a cancellation for free and you click agree.  
  • If they prepaid via BdC , then you have nothing else to do.  
  • If they prepaid you directly then its up to you to cancel the transaction on your PoS,/ePos/virtual terminal.
  •  

 

What do you mean by "Can you help me to send them rest of the money?"

 

 

 

 


Kind Regards

 

PS: your partner profile is missing your property listing link, please add it

How & Why Add your Listing to your Partner Community Profile

 

Contact BdC- Location of Partner Only Phone number and Message methods

+1
5 months ago