1

Canceling an order

Hello, i have a guest booking a room for the same day and i i ne to cancel it, my place is full and it was open on booking by mistake. The guest understood and is ok with it. How can i cancel the order and refund him?


9
Sharonpowney

The guest needs to cancel the booking.  You can press the Cancel booking on the reservation and then the guest can confirm.  You should get a message about the cancellation being free.

+1
5 months ago
10
BrookAve

 

  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest o receive email with action to confirm
  • BdC is prepaid will issue refund 

all done :)

+1
5 months ago