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1

Canceling a reservation

Hello.

Guest have called me that he is sick and couldn’t come so he wants to cancel the reservation.

But I can’t do it cause it’s 48 hours till he should came.

 

Can you help me please ?


11
BrookAve

 

Hi

 

As per your policy no refunds for 48 hours, you simply say sorry to hear that but I cannot refund.

 

Of course you might off partial refund but again its at your discretion and cannot be demanded by guest.