Firstly, I am very new to Booking.com (BC). I am also happy to be on their platform for guests to book via them. However, I have had so many bookings to so many cancellations, that is, if I have had say, 20 bookings I have had at least 17 cancellations including no shows. It is rather frustrating and I am at the end of my tether.
Secondly, I do not have the facility to collect payment, it is cash payment on arrival, therefore, no show no payment. There is a Flexi-plan policy in place however, to no avail.
Thirdly, I had a customer who called me on my mobile direct, to arrange transportation pick-up. I was a bit dubious as to how he got my number, as I thought all calls had to go through BC. When I asked him how he got my number he told me his little brother is a wiz kid with IT, and that was how he was able to attained my number to call me directly. Having arrange transportation for next day check-in, yes, you guessed it, he cancelled booking the next day. I had to then make several calls to persons on the ground to hold fire, the guest (party of 4) cancelled.
The next day I spoke with BC and let them know, and to find out if their IT system was not secure. I was assured by BC that their system is safe.
Fourthly, you have guest who just ask questions that are already on the site...just ridiculous!
Lastly, the property has been verified, however, I don't have the facilities to collect payment and with constant cancellation I will never meet the algorithm required by BC to have that in place.
A very frustrating owner on BC!