We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Cancellation

Dear, I have a guest that has cancelled her visit in August for personal reasons. (Not Covid-19 related).

She asks for a refund, but I have a strict cancellation policy. However, I wish to offer her a 50% refund.

How do I go about to fascilitate this?

Will the booking fee to booking.com remain the same, or will it also be reduced by 50%?

 

Kind Regards/Jonas

1 Replies
13 Views

10
BrookAve

 

Hi Jonas Stenbeck

If are using Payments by BdC, and Guest prepaid, then

 

1. Message  BdC support , and request them to refund 50% or

2, You refund directly only 50% of the amount you receive from BdC , only.

 

So If Guest paid BdC 200, and you only receive 160, then the refund amount would be 80

You ask them for their IBAN info and do a bank transfer

 


If you are taking prepayment directly, the nsimply follow the partial refund procedure for your payment gateway provider.

 

Kind Regards

5 months ago