Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Cancellation

How do i cancel a reservation where the guest can't acknowledge the cancellation. The guest says that they are not receiving emails, i have sought to cancel but i suspect it is not cancelling because the guest hasn't accepted. They say they can't. We are in lockdown so all bookings are cancelled