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Cancellation
How do i cancel a reservation where the guest can't acknowledge the cancellation. The guest says that they are not receiving emails, i have sought to cancel but i suspect it is not cancelling because the guest hasn't accepted. They say they can't. We are in lockdown so all bookings are cancelled
You will need to contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Thankyou