Cancellation 20 minutes after agreed check-in time, with 7 day policy and cash only payment
So we listed our apartment recently. And our first guest was supposed to show up today. Just yesterday the guest confirmed the check-in time today at 15:00. The guest cancelled 15:30.
The cancellation policy in place is:
- The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival.
We currently only accept cash as the credit-card terminal is not yet setup.
According to the policy we are entitled to receive the full amount from the guest. But I have little hopes to get the money from some guy in Turkey who barely speaks English.
How does Booking.com handle this? What is the procedure? All lost?