Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Cancellation

My room is over booked but a client insists to check in because he has already paid online


7
jaybeegee

No point posting here on a partner help forum and you should call customer support!

1
Thevan482

I’ve made a rookie mistake. I went live 3 days ago, thought I’d sorted my calendar but hadn’t realised that it continued for over a year. Someone has booked, no notification received as yet, but I’m not open on these dates in 2020.

ive sent them a message but I’m not sure if I’ve done the right thing.

advice/help please

sue