We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.





I have a guest that cancelled a stay at our house during sick person in family.

My house have is *** and the reservation have reservationnumber ***

I have talked to Booking.com in norway by phone and informed them that this cancellation is ok by us as long as i dont get a fee from you at booking.com on this booking.

They said on the phone that i would not bee charged fee at this cancellation.

Can you confirm that i dont get a fee from you on this cancellation?

Thanks for prompt answer.

Roger ***

2 Replies


Hi Roger

You need to address your query to booking.com using the portal email functionality as this is a partner forum and booking.com are only here for moderation and not customer support requests.


1 year ago

Thanks. I'll do that. 


1 year ago