Cancellation after 4 days stay and booked for 26 days
I am not sure what to do? Guest wanting to change their reservation from 26 days to 5 days. They stayed here for 4 days and now they want to change their reservation. What do I charge for cancellation as I had many other enquirers and declined due to already having a long stay booking. I went out of my way for these guest, collecting them at the Airport, driving them around at no cost, buying a coffee machine as they did not like instant coffee.