We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



cancellation and no refund



Reservation *3651608** has canceled. I have a flexible cancellation policy, so no charge can be charged to the guest. However, he tells me that only € 30 of the total of € 300 he paid have been reimbursed to him. On two previous occasions when I have had cancellations as a partner, and even then I did not have my cancellation policy so flexible, I have not received any money. Why does this occur? It can not be that I do not collect any money, nor will the guest be refunded and Booking.com will keep that amount.

1 Replies




You are only addressing fellow partners.


Contact support team instead, via pulse app or extranet. 


Kind regards

7 months ago