We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancellation and Refunds

How to contact booking.com partner by telephone to find out if a refund has been actioned.

1 Replies


Hi Debbie ,


You sounds like a guest and therefore this is not the place for this. Contact Customer support directly instead.

8 months ago