cancellation of booking ( urgent)
i have a guest have made payment to booking.com
but i have to cancel the booking due to i just saw the management notice that there is not electricity at my house for these few days
is there anyway the guest can get the full refund right now as the guest have click" cancel" for my place booking ?
the guest paid by debit card and have no credit card and extra cash
and the guest does not have money extra money to get another place to stay.