cancellation of booking ( urgent)

i have a guest have made payment to booking.com

but i have to cancel the booking due to i just saw the management notice that there is not electricity at my house for these few days

is there anyway the guest can get the full refund right now as the guest have click" cancel" for my place booking ?

the guest paid by debit card and have no credit card and extra cash

and the guest does not have money extra money to get another place to stay.

1 Replies


as booking.com is holiding the payment

or is that possible booking.com can recommend another place for the guest to stay?

whereever is almost same price with my place/

1 month ago